Refund Policy
Effective 10 August 2026 · icdsbs.com is operated by Vlumu, LLC
This Refund Policy forms part of the Terms & Conditions. It is short because the position is simple.
1. Cancelling
- You can cancel whenever you like, from the customer portal in your account. No notice period, no phone call, no retention conversation.
- Cancellation takes effect at the end of the period you have paid for. You keep full access until then; we do not cut you off the moment you click.
- No further charges are taken after you cancel.
2. Refunds
Payments already taken are not refunded, in whole or in part, including for a period you did not use fully, for an unused portion of a month after cancelling, or where the subscription was left running unintentionally.
We ask you to test before you buy, which is why the free audit exists: you can upload one file of past claims and see exactly what the Service finds before paying anything.
3. Where we do refund
The above is about buyer's remorse, not about our mistakes. We will refund:
- Duplicate charges — if you were billed twice for the same period.
- Billing errors on our side — if you were charged an amount you did not agree to, or charged after a valid cancellation.
- Fraudulent use of your card — if a subscription was created without your authority, once verified.
- Extended unavailability — if the Service is materially unavailable for a prolonged period within a paid month, we will make it right, normally by crediting the affected time.
Report any of these through the contact form. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
4. Chargebacks
If something looks wrong, contact us first — it is faster than a chargeback and we would rather fix the problem. Raising a chargeback without contacting us may result in the account being suspended until the dispute is resolved.
5. Your statutory rights
Nothing in this policy removes any right you have under a law that applies to you and cannot be excluded by agreement.
6. Contact
Contact us with your account code and the invoice number.