Terms & Conditions

Effective 10 August 2026 · icdsbs.com is operated by Vlumu, LLC

These Terms & Conditions ("Terms") govern your access to and use of the icdsbs claim scrubbing service at icdsbs.com and its application programming interface (together, the "Service"), operated by Vlumu, LLC ("Vlumu", "we", "us"). By creating an account, submitting claims, or paying a subscription fee, you ("Customer", "you") accept these Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

1. What the Service does

The Service checks healthcare claim data before you submit it to a payer. It compares the codes, quantities, dates and drug-to-diagnosis combinations on a claim against reference catalogues and a set of published rules, and returns findings describing what is likely to be rejected and why.

2. What the Service is not

This section is important and you should read it in full.

• It is not medical advice and not a clinical decision support system. Findings describe billing and coding risk, not patient care. No output of the Service should be used to decide whether to prescribe, withhold, alter or administer any treatment.
• The treating clinician remains solely responsible for all clinical decisions, and the provider remains solely responsible for the accuracy and legality of every claim it submits.
• We do not guarantee payer acceptance. A claim that passes every check may still be rejected. Payers apply their own rules, change them without notice, and reject for reasons outside coding.
• We are not a payer, a clearing house, or a party to your contracts with any insurer, and we do not submit claims on your behalf unless separately agreed in writing.

3. Accounts and API keys

• An account is issued per site. You are responsible for everything done with your credentials.
• An API key is displayed once and stored by us only as a cryptographic hash. We cannot recover it. If it is lost, we issue a replacement and the previous key stops working.
• You must keep keys confidential, must not share them outside your organisation, and must tell us promptly through the contact form if you believe a key has been exposed.

4. Acceptable use

You agree not to: resell or provide the Service to third parties without our written agreement; attempt to extract, copy or redistribute the underlying reference catalogues or rule sets other than as findings on your own claims; probe, scan or interfere with the Service or attempt to circumvent its access controls, rate limits or usage ceilings; or submit content you have no right to submit.

5. Your data

You retain all rights in the data you submit. You grant us a limited licence to process it solely to provide the Service and to maintain and improve its security and reliability. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. You are responsible for having a lawful basis to submit the data you send us and for any consents or notices your own regulator requires.

6. Fees

Fees, billing, taxes and non-payment are covered by the Payment Terms, and cancellation and refunds by the Refund Policy. Both form part of these Terms.

7. Availability

We aim to keep the Service available continuously and to give advance notice of planned maintenance where practical. We do not commit to a specific uptime percentage under these Terms. If you require a service level agreement with defined remedies, contact us for a written agreement.

8. Intellectual property

The Service, including its software, rule definitions, interfaces and documentation, remains the property of Vlumu, LLC and its licensors. Reference code sets published by third parties (for example the Saudi Billing System and ICD classifications) remain the property of their respective publishers and are used subject to their own terms. Nothing in these Terms transfers ownership of either to you. If you send us suggestions or feedback, we may use them without obligation to you.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law, in which case the disclosing party will be notified where legally permitted.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted or error free, that findings will be complete, or that any particular financial outcome will follow from using it.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost savings or loss of data, however caused.
• Our total aggregate liability arising out of or relating to the Service, on any theory of liability, is limited to the fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
• Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

12. Indemnity

You will defend and indemnify Vlumu, LLC against third party claims arising from your use of the Service in breach of these Terms, from data you had no right to submit, or from claims you submitted to a payer.

13. Term, suspension and termination

• These Terms apply for as long as you hold an account.
• You may cancel at any time; see the Refund Policy for what happens to the remainder of a paid period.
• We may suspend access immediately where necessary to protect the Service or another customer, where required by law, or where fees are unpaid after the period described in the Payment Terms. We will tell you why.
• We may terminate for material breach that is not cured within 14 days of written notice.
• On termination you keep the right to export your existing reports for 30 days. After that we may delete your data in the ordinary course.

14. Changes

We may change these Terms. For material changes we will give at least 30 days' notice by email to your registered contact and by updating the effective date on this page. Continuing to use the Service after the change takes effect means you accept it. Published rule identifiers keep their meaning and are never reused for a different rule.

15. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. General

These Terms, with the Privacy Policy, Payment Terms and Refund Policy, are the entire agreement between us on this subject. If any provision is unenforceable, the rest continues to apply. Neither party may assign these Terms without the other's consent, except to a successor of its business. Failure to enforce a provision is not a waiver of it. Neither party is liable for failure to perform due to events beyond its reasonable control.

17. Contact

Questions about these Terms: contact us.